Frequently Asked Questions

What do I need to bring with me?

You should bring your insurance card and any personal items that you may require. You should bring necessary legal paper work such as Medical Durable Power of Attorney, Living will, Advanced Directives and proof of Guardianship if applicable.

When may I go home?

The length of procedures and recovery time varies; your physician and the nursing staff will work with you to determine the best time for discharge.

My insurance company requires notification and prior approval before I receive treatment. Does the Lincoln Surgical Hospital take care of this for me?

In most cases, Lincoln Surgical Hospital and your physician will help you figure out these requirements. It is your responsibility to contact your insurance company for details.

What if I need to file secondary insurance and Medicare supplemental claims?

As a courtesy to our patients, Lincoln Surgical Hospital will file all insurance claims on your behalf. Please keep in mind that it is your responsibility to make sure we have complete and accurate insurance information. If your insurance company denies the claim, full payment for services is ultimately your responsibility.

What if I cannot afford to pay the balance on my bill?

Financial Assistance is available to eligible patients who are in need as defined by the Policy and receive medically necessary services. Eligibility is based, among other factors, upon family income and number of family members in the household. If you think you may be eligible for financial assistance, you may request an application during Admissions or by calling 402-484-9025 and speaking to a Representative from Patient Accounts.

I gave my insurance information at the Hospital. Why am I receiving this statement?

If our billing office has not received information that you supplied at registration, you will receive a statement. In some cases, we may not have been able to process information that you furnished prior to the mailing of a statement. We apologize if your account has not been updated with the relevant information prior to the statement being mailed and ask that you call 402-484-9025 to speak to a Representative in Patient Accounts to update your information.

What options do I have for paying my bill?

You may pay with a check, cash or credit card. We accept all major credit cards including Visa, MasterCard, American Express and Discover.

When am I expected to pay my bill?

If you have insurance, you will be notified when your insurance has paid your claim. At that time, payment for any remaining balance is due within 30 days of the notification.

What if I don't have insurance?

Lincoln Surgical Hospital offers a variety of discounts and payment plans. Please contact Patient Accounts for details at 402-484-9025

What if I cannot pay the full amount of my bill within 30 days?

You should contact Patient Accounts at 402-484-9025 to arrange for a flexible payment plan.

Where should I send my payment?

By mail: Send payments to:

Lincoln Surgical Hospital
1710 South 70th Street
Lincoln, Nebraska 68506

In person: Visit our admissions desk at the Lincoln Surgical Hospital 1710 South 70th Street, Lincoln, Nebraska 68506

By phone: Contact our billing department at 402-484-9025 to make credit card payments.

Why didn't my insurance company pay in full?

Many insurance policies have a deductible, co-pay or coinsurance amount. Sometimes certain charges are not covered under particular policies. This may be the case with your carrier. For certain policies, balance billing is prohibited; we will not bill you for the balance unless indicated by your policy and permitted by law. To confirm your responsibility under your policy, if any, you can call your insurance company directly or speak to a Patient Accounts Representative by calling 402-484-9025.

What other bills can I expect to receive?

In addition to the hospital bill you have received, you may receive bills from one or more of these other providers who bill independently:

• The physician(s) who cared for you while you were a patient in the hospital.
• The anesthesiologist if you had a procedure at the hospital.
• Physicians who may have provided interpretation services for lab work, x-rays, and the like to you physicians, even if they did not see you.

What does surgery typically cost?

Coming Soon.